Contact General RV Center Customer Service
General RV Center Phone Numbers and Emails
Toll-Free Number:
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(888) 436-7578Online Sales
Customer Service:
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(989) 624-2047Birch Run, Michigan
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(734) 284-5570Brownstown, Michigan
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(248) 383-1008Clarkston, Michigan
General RV Center Emails:
General RV Center Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
General RV Center Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call General RV Center is 8884367578. 76% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday.
People call General RV Center mainly because of staff, product/ service and refund.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
General RV Center Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call General RV Center is 8884367578. 76% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday.
People call General RV Center mainly because of staff, product/ service and refund.
The best email to contact General RV Center is sscrape@generalrv.com. 86% of customers use this email address to address their issues and concerns.
Contact Information
General RV Center Website:
General RV Center Help Center:
Corporate Office Address:
Other Info (opening hours):
Online Sales Hours:
Monday - Friday: 8:30AM-5:30PM
Saturday: 9:00AM-4:00PM
Sunday: 11:00AM-4:00PM
General RV Center Customer Service Reviews
General RV Wixom. Caution.
Run from doing business with this place.
They will happily take your money and put on a show when you make your purchase. After that they will be nowhere to be found with giving you proper, professional customer service.
This is the worst service department for any vehicle that I have ever dealt with in my life.!
We had repeated issues with an awning on an RV that was under warranty. The last issue being damaged they caused to it while trying to repair it. We live over an hour from this place and seriously inquire into repair time frames when making decisions about waiting for the repair of leaving it over night.
I was bringing it in for what I was told was about a one hour repair. When bringing it back for a one hour follow up appointment I was asked by the representative Danny what was my plan for the day and didnt I realize that it was a show day. I literally couldnt understand what he was asking me as I had expected to be there for approximately one to three hours. Danny basically told me he had no idea when this would be completed; that it could be 7 to 8 hours.
I inquired with him to confirm that it would be completed today and he was not able to confidently tell me that it would be. He told me he thought it would be as he was shaking his head no. He said it was going to be some significant time. They had no open bays and various other things.
Based on past appointments playing out in a similar fashion, I did not feel confident that my damage was going to be repaired that day.
I asked for my paperwork, the OEM time to repair the part which was never provided to me and a manager. I asked to speak with a manager at least three times. I was never allowed to speak with a manager, even though there were two of them, literally sitting in front of me that would not even look up at me.
These service people are awful, they treat customers like crap, they do not respect your time.
We called and asked to speak with a general manager and were shoved off to a customer care care team that is not even in the facility. This business completely insulates their poor employees from everyone and does not deal with issued which a blatant rudeness and incompetence.
If you purchase something from General RV, do not go here for your service.
I would never refer them. I will never buy another product from them.
They have incredible problems with customer service, professionalism, and management in their service department. I am not one to post negative reviews for places but after repeated terrible experiences, filling out customers surveys, and trying to speak with management I do not want other people to deal with the same stuff.
RUN! If I could give them zero stars I would.
Worst customer service ever. Charge you for hours of diagnostics then say they dont know whats wrong and need 3-4 more hours to figure it out.
At $225.00 a hour. Then if they cant fix it too bad.
Paid $850.00 to get told they need more time. I think not. Did not return calls or emails.
Poor communication.
Then asked to not give a bad review on survey. Really!!
Summary of General RV Center Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call General RV Center?
Product/ Service Question:
- “Tech support”
- “.need warranty service while away from dealership”
- “Warranty work”
Staff Question:
- “Customer Service”
- “Poor service from Ocala store. Cannot get our service writer, Shane to return phone calls or texts.”
- “Complaint on your service at a store i bought rv drom”
Refund Question:
- “Check refund for floor”
- “Speaking with someone about Coach-Net prorate refund”
- “Refund for gap insurance”
Payments and Charges Question:
- “Deposit not returned”
- “Reimbursement”
- “Gerebal rv giving run around on fasle billing of warranty work that was not conpleted”
Return/ Replace Question:
- “Cant get any one to return my call”
- “Trying to schedule appointment in Harrisburg left 6 messages over last 3 weeks not one return call”
- “A problem getting return phone call to set up services. I've been to birch run , Clarkston (they are outstanding and all of your company should be this way) and now Orange Park . I'm having a slide problem and this for the fifth time.”
Employment Question:
- “Needing my W2 forms”
- “2019 w-2”
Request for Information Question:
- “Question.”
- “Discussion about the last unit i bought”
Cards Question:
- “Gift card issue”
Other Question:
- “Hooked up to city water grey tank filling up”
- “Not happy one bit i suggest you call me back”
- “Problems with store”
Compare General RV Center Customer Service To
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