Update by user Dec 24, 2016
All we wanted was for general rv, to be professional and match up our truck to a toy hauler we could pull legally and safely with our truck, they put a hitch in my truck. Not lie to us by saying, ( Chris uritestu I'm going to give you a truck for 60 days we were told this lie ) chris should have said I screwed up we need to talk to my boss.
And took the trailer back and sold us one that was legal and safe. We went there because they were family owned, and this is how they train their employees. He has never even said I'm sorry but he still works there,so he can do it to someone else.
Great Family Owned Business. Not.....
Original review posted by user Dec 22, 2016
Very bad experience with our sales person, Chris Uritescu, at General RV. He's very deceitful.
He lied to us many times, for example when I asked if my F250 would legally pull our 2016 Voltage, Chris Uritescu told us yes you're fine. After using our camper 3 times I found out we are over on the axle weight, which null and voids my Insurance if I get in an accident and null and voids my warranty. My truck is not legal or safe to pull that trailer on the highway or any other road. We went to Chris Uritescu and asked him to show us, in writing, the weight limits that prove my F250 could pull the Voltage.
He never did. Three days later he tells us he had an F350 he inherited and would give it to us and that we could not go to his boss about any of it. After 60+days of him telling us evey 3 days he would drop off the truck we then went to the general manager. The GM, Jason, said "we are sorry we have protocols in place so this does not happen but somehow this one fell through the cracks".
He then said General RV would help us upgrade our truck because we now need a dually 350. Now General RV offered us only $3,000 to upgrade our truck. We're on a strict budget, we budgeted the truck and the camper. We were supposed to leave in the spring on our life adventure of full-time rving which Chris knew from day one.
He knew what truck we had as they had to put a hitch in it. During the instructional walk around, I again asked Chris are you sure this truck will be able to pull that trailer legally. He goes inside and comes back out saying you're fine, no problem pulling that trailer. So now we have a $70,000 camper, might as well be a paper weight, unless we foot the bill for a new truck.
I guess the only other alternative is to hire an attorney. Not exactly what I wanted to do but I feel I have no choice now. Chris Uritescu knew exactly what our truck was and what he should have sold us. As a professional he should have not sold us that overweight trailer.
He should not have tried to cover it up by stringing us along for 60-plus days saying he would give us a truck for free, no cost to us, because he felt bad. All we wanted was a safe legal camper to go with our truck to do our life long dream. It's not right that we have a camper we can't use because Chris just wanted to make the sale. He did not care about our safety or anyone else's.
We asked about General RV taking the rv back, paying it off in full, and starting over.
General RV said we would have to talk to their attorney. I can't believe how Chris uritescu treated us.
Product or Service Mentioned: General Rv Center Sales Representative.
Reason of review: Not as described.
Monetary Loss: $70000.
Preferred solution: Full refund.
I didn't like: Chris uritescu being so deceitful.