Tampa, Florida
1K views 2 comments
Not resolved

We bought a new 2015 Sanibel 3601 on Feb.10 from General RV in Dover (Tampa), FL, and were unable to take it off the lot because the front slide mechanism was damaged and it was not safe to move it.

It's now Feb. 28 and we still don't have possession because it's "close to being fixed...", according to what the operations manager emailed us "...but we have you scheduled to pick it up on Wed., March 4...". We don't trust that it's fixed properly so we hired an RV Inspector to accompany us to make sure that everything is functioning as it should. We provided to him a video and photos of the malfunctioning slide and he believes it sit on the lot for months with the slide partially open and possibly has mold inside.

- Back story: We discovered the malfunctioning slide as we did the PDI but were told by the service manager that it "just needs an adjustment". Foolishly, we believed him and went inside to sign the contract. When they moved it from their gated area to the outside lot, the slide was open and we were rushed to move our items from our trade in to the Sanibel. Unfortunately for us, it didn't close any better than it had before.

In Florida, there is not a Lemon Law for rvs and a contract becomes valid at signing, not at taking physical possession. So we're stuck with this unit. We're a retired couple so making a legal issue out of this would be financially impossible for us. Note: during all the time they were attempting the repairs, we only received one update, on Feb.

13. It took many calls to Forest River to finally prompt someone at GRV to contact us...the first contact being an email on Feb.

26.Extremely poor customer service by GRV!

Review about: 2015 Prime Time Sanibel 3601.

Review #601609 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with General Rv Center?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Mary Wals
Tampa, Florida, United States #952150

What a shame you bot had to go through this. You are correct, s a retired couple they have you between a rock and a hard place. Hopefully, others take note and stay away from this dealership.

FB Friend
Holiday, Florida, United States #952126

A good customer should only need to be patient so long. Shame on General RV for putting this couple through such a nightmare.

You May Also Like

Henry Day Ford dropped our new truck! Henry Day Ford "Go anywhere but Henry Day Ford! We purchased a new 2013 F350 truck with service plan. We took it in for its 5000 mile service and were told the next..." Read more Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst Heartland Rvs "We have had our new "luxury" 5th wheel for 4 years and have had over 40 issues. It has gone back to Indiana to the factory 3 out of the..." Read more General Rv Center - Review about 5Th Wheel Camper from East Palatka, Florida General Rv Center "Orange park florida general RV are the worst example of customer service anywhere! We purchased our RV at a RV show, but our sales person was from out of state...." Read more Forest River Work and Play nothing but Junk!! Forest River "Wow...I really don't know where to begin with the nightmare that you both have put us through, so I'll start at the beginning. January 10, 2014 we ordered a 2014 Forest..." Read more GoodOrient - Good Customer service ~~~!!! GoodOrient "Dear Chris, Today my seals arrived. The Fedex was the best option. With my seals in hands I just can say that Im amazed! It is wonderful.(I dont have words..." Read more Fendi - Poor quality and customer service Fendi "I bought a pair of of sneaker in black fabric and studs Code: 8E6386SN2F06VN at South Coast Plaza California store a few months ago. After my wife wore it twice,..." Read more Tradition Ecclesiastical Tailoring - Outstanding Quality and Service Tradition Ecclesiastical Tailoring "I am puzzled by the negative reviews on this site for this vestment supplier. I have ordered many products from TRADITION ECCLESIASTICAL VESTMENTS since 2013 - these include a biretta,..." Read more Best Choice Products - ***, ***, ***!!!! Best Choice Products "I bought my son the ride on jeep for his first birthday and EVERYTHING was great for the first two weeks then the charger quit charging. I tried numerous times..." Read more