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Steven H Pjk

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Verified Reviewer
| map-marker Fort Pierce, Florida

Company not trustworthy

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General RV Center - Company not trustworthy
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Updated by user Nov 20, 2024

no joy! have been in contact with people at this place.

all agreed that i was wronged.

they all said they would be back with me by end of of day,still not called back after 2 days. I feel like im getting the bait and switch again.

Updated by user Oct 30, 2024

no one has contacted me i guess they just dont care.

Updated by user Oct 29, 2024

deceptive practice at this company

Original review Oct 29, 2024

The added options on the deal had no authorization from me. They raised the price on the declared sale price.

When I decided I wanted to cancel the deal, they would not return the down payment. They said it was a nonrefundable deposit! Do not sign anything. They will use that signature to put on other documents via computer.

As far as I am concerned, they are thieves! Run away.

View full review
Loss:
$10000
Pros:
  • Salesman
Cons:
  • Dishonesty

Preferred solution: purchase item at the on line sale price with no additions.

Linda W Wue

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Verified Reviewer
| map-marker Jacksonville, Florida

Would never trust them. They wore us down until we finally signed there paperwork. Then refused to give our money back. $10,000 run don't walk

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We would never recommend general rv to anyone. They wore us down until we signed the paper work.

Then refused to give our $10,000 back.

We ended up buying a motor home from a wonderful company in Alabama. Please think twice before u trust them!!!

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User's recommendation: We will never go in their business again

Karyn C Qhl

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Verified Reviewer
| map-marker Ocala, Florida

Stay far away

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Contains 1 confidential file for company representatives

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one.

The one I wanted was in FL, Dover specifically. They promised that I could get the same deal but I would have to take delivery of it before the end of the month which was the next day. I'm in SC. I was also trading in my old RV and they said they needed to take possession of that before they could finalize the deal.

So, they proposed that I drive my RV up to NC, drop it off, and they would deliver the new RV to my house to the tune of about $5,000. Ummm NO. I told them I was going to drive down that night and deliver my old RV to them. I packed up essentials, threw the dogs in the RV and drive 10 hours.

I get there and the RV is not ready. I did the walk through and gave them a punch list of things I expected to be done before I left. I stayed there two days and finally told them I needed to leave. By this time, they already took possession of my old RV and did not complete much on the new one.

I told them I would have my guy take care of the things that could be done. They agreed and walked away.

I actually didn't know about the known gas tank issue until I was headed home. I got to Jacksonville, FL and decided to stop for gas. 4 different gas pumps and 45 minutes later!!!

Yea, oh BTW it's a known issue. Ummmm no one thought of fixing it??? I circled back down the highway to the Jacksonville General RV to which they confirmed that the batteries weren't charging and I noticed that the fridge bin was cracked and needed replacing. They took pictures of the bin and said they placed an order.

They also said they would be shipping it to me directly.

I arrived on Oct 31st, finalized the paperwork on Nov1st, and left Nov 2nd. They were supposed to transfer my old tag in addition to getting me missing parts to the motorhome (curtain, tie backs, mirror, fridge bin, etc.). I also realized that I overpaid for extended warranty work to the tune of $25k. They were definitely sneaky with the way they presented the warranty.

Since I was hanging around the whole time waiting on them, it gave me time to really read the details of my paperwork. I requested that the extended warranty be cancelled to which they replied that I would need to sign some paperwork to get that done.

In December, General RV argued that I need to pay the taxes on the new motorhome before they completed the registration transfer. I told them that in the state of SC my tag taxes are not due until August, and I called the tax assessor's office to confirm this was true. But General RV insisted that I needed to go pay the taxes regardless and provide them proof.

First, they were saying I needed to pay sales taxes and not property tax and then it changed to property taxes. This in and of itself was a long-debated argument because SC has a $500 cap on sales tax for this type of sale. The tax argument started a month after the sale. They sat on the paperwork for a month.

They legally had 45 days to get this completed.

In the meantime, SC DMV sends me a letter stating that because I no longer have insurance on my (old) RV that I had to turn the tags in immediately or I could get fined and have my license suspended. Had the dealership done what they were supposed to do in the time in which they should have done it, this would not have been an issue. So, I had to go down to the DMV and show them everything I had to remedy that.

In the meantime, someone emailed the tax assessor's office the purchase agreement. I know this because I went to pay my house property taxes and saw that the new RV taxes were listed.

First of all, odd because they aren't due until August, and this concerned me that maybe the dealer requested a new plate which is not what I paid for. I called both the assessor's office and the DMV. The assessor's office could not tell me who emailed them the documentation but also told me that once the transferred plate is in the system, to call them back and they would fix it. Okay, yet another thing I have to do.

I'm guessing that the dealer is trying to force me to pay the taxes now, get the receipt they want. Not happening. I also discovered through this that when the dealer bumped up the price of my RV and bumped up the price of my trade in for the same amount that it increased the amount of taxes I would be paying on the new RV. I did question this when they wanted to do this, and they said it wouldn't affect my taxes.

They were incorrect. It did by several hundred dollars.

My guy fixed everything they should have fixed soon after I got it home and NeXus themselves took care of it. The national sales rep for NeXus was great and is fully aware of my experience with General RV. I have nothing but good things to say about NeXus.

As of Jan 6th (60+ days later),

No registration

No replacement parts

No cancellation of extended warranty

Dover store confirmed the Jacksonville store did not order replacement bin for the fridge

This has prevented me from driving the RV anywhere.

I can't refinance, which was my intention to get lower financing rate, because underwriting requires me to provide the registration. I'm constantly having to follow up with anyone. NO ONE follows up when they say they will. No one.

And everyone keeps passing these problems off to the next person. And, every time I call, they sound like they are so surprised that I'm as upset as I am. No one knows what they are doing there.

I have filed complaints with Florida Highway Safety, Florida's Attorney General, and BBB. For the FL Highway Safety, they required a dealer license number for the form which I did not have.

Conveniently, no one at the dealership knew what I was talking about. I was transferred to some corporate person who also claimed she had no idea what I was talking about but claimed she would call me back. That never happened. They knew why I needed the license number, and you can't have a dealership without this license.

I did more research and found the FL database that gave me that license number and immediately submitted the complaint.

You have been warned. Once you sign the loan, they will ghost you.

I'm beyond annoyed with these people. Have no idea how they stay in business.

View full review
Loss:
$500
Cons:
  • You are on your own
  • Once you sign the loan

Preferred solution: Promised replacement parts, vehicle registration they were paid to process (this site needs to update the dropdown asking for where this issue happened as this Dover store is not listed)

1 comment
Guest

oh my god I had the same issue with the trade in and bumping up the cost. I also asked because I didn’t understand and they told me it’s just showing value or some crap.

I also saw the extended warranty and had issues with that.

The inspection they did HA!! I’ve had this sucker 3 months and nothing but issues.

Christian P Pkj

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Verified Reviewer
| map-marker Ocala, Florida

Terrible experience with this dealership.

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General RV Center - Terrible experience with this dealership.

I purchased an RV from this dealer in March 2024, excited to use my new unit. But that excitement quickly faded.

After only a week of use, the RV began leaking from the shower valve, causing extensive water damage to the wood cabinets in the kitchen area. I immediately contacted the dealer, who asked me to bring the unit back so they could fix the leak and order parts to repair the damage. After five days, I got a call saying the leak was fixed, but the materials to repair the damaged wood would take more time to arrive.

About two months later, I received a call that the parts had finally come in, and I took the unit back to get it fixed. After weeks of waiting, I went back to pick it up, expecting to see quality repairs.

Instead, I was horrified at the condition of the so-called "repairs." They had cut panels and patched them together, using wood fillers and wallpaper to cover up seams and missing parts. I called over the manager, Jerry, who agreed that the repairs were unacceptable and assured me the unit would be restored without shortcuts.

Unfortunately, the nightmare didnt end there. After two more months of silence, I called to get an update, only to be met with voicemail after voicemail. Three months later, I finally reached the service advisor, Craig, who told me the RV had been ready for weeks, but no one had reached out.

I requested pictures of the repairs to avoid another wasted trip, and once again, I saw the same shoddy workfilled wood, wallpaper tape, and caulking instead of proper replacement parts.

This has been one of the most frustrating experiences. I havent been able to use the RV since the first week I bought it, and Im continually met with poor-quality repairs and dismissive service.

At this point, I feel the only fair resolution is to be offered a replacement unit or a full refund. Avoid this dealer if youre looking for quality service and integrity in your purchase.

View full review
Loss:
$15000

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM HERE

1 comment
Guest

lost my deposit of 5k and no RV.

Ann Marie B Kni

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Verified Reviewer
| map-marker Ashland, Virginia

I don't want this to happen to anyone else!

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General RV Center - I don't want this to happen to anyone else!
General RV Center - I don't want this to happen to anyone else! - Image 2
Updated by user Jul 30, 2024

UPDATE July 30th, 2024 and we're still under repair we paid General RV $900 for each slide topper and $600 to install. All were installed defective.

General RV isn't paying for that Brinkley is.We are still fighting with our credit card company NOT TO PAY the $1,300 for the watchdog and faulty installation that created this situation.

This is our second appeal. Next year we're going to the Tampa and Jacksonville shows with some AVOID GENERAL RV ASHLAND T-shirts.I hope to also connect with one of the Brinkley owners we met in Tampa last year to thank him for all his company has done to stand behind us.

Original review Jul 18, 2024
If I could give no stars I would.
We ordered our Brinkley at the Tampa Super show back in January. We are from New Hampshire and we were encouraged to go to the Ashland store because "they were a more seasoned store than the new Pennsylvania store".
Our experience with the Ashland sales team prior to picking up our new RV was horrible - rude, arrogant and extremely difficult to communicate with.

We requested a Lithium Ion battery and were told that no one ever requests that. I asked why then do they carry them in their service department. We explained that we hired a certified private inspector and wanted to make sure that the slide toppers we purchased were installed along with the battery prior to inspection. They claimed they wouldn't do that because if we arrived to pick up our new Brinkley and refused the order they would now be on the hook for the entire RV.

We signed a purchase and sale agreement at the Tampa show, a significant downpayment was given. We couldn't back out. They moved forward and installed the slide toppers, which two of the three have already become dislodged. See photo below.
When our inspector was a week away from inspection they said that he couldn't come on the property.

It wasn't that he didn't have the proper qualifications, they said they "just didn't work well with him". Finally they agreed to let our inspector come in and do the inspection.
Fast forward to May 15, 2024 when we go to pick up our brand new Brinkley Z3400. General RV highly recommended a Watchdog hard wired surge protector. We agreed and had them wire it in.

We spent the night in the General RV parking lot. They hooked us up to 50AMP service. We went to bed at 9:30 and got up at 3am to start our drive to a campground in CT. We arrived in Connecticut seventeen hours later, plugged into shore power and the entire RV filled with horrible smelling gray smoke that flooded the whole interior.

Liquid was melting from two of the three TV's. GFI's blew and fried our vacuum cleaner. The Watchdog surge suppressor was miswired and uninspected by the General RV technician. It clearly says RED, WHITE, BLACK.

It took five hours for General RV to install that incorrectly. We're now at a campground on a holiday weekend with no power and no home, we're fulltime RV'ing. The items that needed replacement were two of the three TV's, Microwave, Hot Water Heater Board, Converter and the RV smelled like burning rubber.
We sat in the rain for three days with our 17 year old dog and no power. General RV asked if we'd be willing to drive back to VA.

We said no and they found a local dealer to diagnose and repair our home. The General Manager in Ashland went on vacation. After nine days not hearing from him and staying in a hotel we put a hold on the deposit which was taken on a credit card. We asked that General RV cover our food, lodging and replace our brand new vacuum cleaner.

We then released our deposit and it was at that time the General Manager decided that they would no longer reimburse or communicate with us because we had placed a hold on our deposit. Thankfully, Brinkley, even though this wasn't their fault stepped in and is paying for the remaining repairs and reimbursing our expenses.
This disaster starts from the top down - General Manager through to horrible sales managers in Ashland. If we buy another Brinkley we'll drive directly to Brinkley.

We're still under repair and have not yet camped. Avoid General RV, Ashland at ALL COSTS!!!
View full review
Loss:
$15000
Cons:
  • Unresponsive and rude sales team
  • Staff not properly trained to sell brinkley rvs
  • General manager abandoned us and is extremely unprofessional

Preferred solution: I would like to know that other people won't suffer and repeat our experience.

User's recommendation: AVOID AT ALL COSTS!!!!!!

1 comment
Guest

I can only imagine your dream purchase turned into a nightmare so far I’ve been to one Rv center and the common denominator thus far if you don’t whip out your checkbook in the first 30 minutes they assume you’re not buying, I’m in the process of purchasing a Brinkley because of the Quality and craftsmanship as well as the company’s commitment to being a success Clearly General Rv in your case never dropped the ball the fumbled it from the beginning. Good luck and I hope you get that sour taste out of your mouth

Joshua A Lfi

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Verified Reviewer

Terrible experience and unethical staff

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Be very careful with this location and management team. I signed documents that in hindsight, I never should have.

They have you sign a document that basically gives them complete rights to withhold your deposit. They also have you sign a document that makes you liable for the unit (meaning you need insurance as soon as you walk out of the dealer and even before taking ownership) and "agree to store it at their location until delivery". This is prior to financing or any additional paperwork being done. I've bought RVs from other local dealers and NEVER had an experience like this.

I am now out $2,000 because General RV couldn't deliver the RV, initially offered me my deposit back but then back out of it. Here's how it unfolded for me. Consider yourself warned.

General RV sold a unit and agree to a delivery date of October 9, 2024 with outstanding recalls which initially was communicated would "stop sale". The recall which was announced by Winnebago and covered in the national news on August 16, 2024.

A total of 46 days passed from the time the recall was announced and the date of our agreement on October 2, 2024. Following our agreement, General RV had not contacted me until October 7, 2024 to inform me of the "national stop sale recall that just came across Mike's desk". This was another delay of several days.

A series of conversations were had between 12pm and 2pm on October 7th.

12:11pm - Mike left a VM which I can provide, stating there was a problem with delivery due to a national stop sale recall he just found out about.

12:13pm - I returned Mike's call, completely understanding of the situation. However, Mike did emphasize he didn't know when Winnebago would have a fix and when delivery could happen.

I specifically asked, if given this news I could cancel the deal and receive my deposit back. He responded with absolutely, we wouldn't hold you to a sale given the circumstances. I said I would speak with my wife and call him back .

12:24pm - I called and tried to reach Mike and he wasn't available. Left message.

1:29pm - After not getting a call back I tried Mike again.

This time reaching him. I informed him of the decision to cancel the sale and he was understanding. After though, I told him in transparency I knew the recall was not new and that other dealers were already fixing theirs. He was unaware of this.

The call ended with Mike confirming with me he would contact his team to initiate the refund of our deposit.

1:53pm - Mike calls me saying he has great news, that he did get in touch with Winnebago and they magically have a fix now that can happen in two days time allowing for delivery on Wednesday. I reminded him of our last conversation and he said they were still holding me to the sale. He quickly forgot about the conversation we had and how the 1:29pm call had ended.

While the timeline above is very condensed it by no means justifies how General RV is handling the situation. Not to mention the lack of trust that was created.

In short, an agreement of sale was made with a more than one month old recall that should have been flagged and accounted avoiding the situation that happened yesterday. My family had made significant changes to our plans after the 1:29pm call, in the short amount of time we will now incur additional costs as a result. All of this could have been avoided if General RV made a better effort.

10/23/2024

They could certainly refund it. However, they are choosing not to because it's the type of business they are.

Search Facebook and Reddit. I didn't do my homework and it cost me. I did not simply back out of the sale.

It's a lot more complex per the information above.

If my lost deposit helps other consumers take another look at what they are signing then I am okay with that. Best of luck General RV.

View full review
Loss:
$2000
Pros:
  • Lots of inventory

Preferred solution: Full refund

User's recommendation: Look at other dealers. If you must buy from GRV then have a lawyer review paperwork.

1 comment
Christena Mnj

U actually agree when UE sister that I been working hard all day. Time for u to Kay back and relax those feets .

I know u not gay lol because if u was u wouldn't like me lol thank God get set is back free. Hope it stays like this until everybody leaves cuz u know they need a refill lol

Ralph C Uqx

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Verified Reviewer

Rv should not have been resold until it was roadworthy

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Bought a used 2022 winnebago adventurer 29b first time out toilet started leaking seams the spring on the foot peddle was bad along with the ball and seal a couple of days later the black tank was so full with solid waste had a company come to Missouri and kleen the tanks also come to find out the anode rod was so bad it was like the people who traded it in at general rv never flushed or changed the anode rod but before we even left the dealership they had to replace both house batteries since the couldn't hold a charge but I had to argue with them that replacement should be on them when we got back after about a couple of months we took it in for a little work we were told the black tank still had solid waste and it would cost us over 600 dollars for them to take care of it and also the inlet and outlet are bad along with the toilet has to be replaced all of this we would be charged for when we told them that each of them should have been fixed and cleaned before they sold the unit to us all they kept on saying it but have slipped through the cracks some of the people working there try to help us but the company it self really doesn't give a dam once they sell the unit

View full review

User's recommendation: Go buy from another company don't trust general rv

Terri S Jjh

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Verified Reviewer
| map-marker Ocala, Florida

Received a call from Ocala rv and thought he would at least take care of one issue I had but never heard from him again, or Received my electrical cord that came up missing while they had my motor h

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Call me to find out... Look in your files for me.

I'm done jumping through hoops for you guys... Give me a call, but I want my cord.

View full review
Loss:
$500

Preferred solution: My cord that's missing, and explanation of why my service fell through the cracks.

User's recommendation: Stay away

Anonymous
map-marker Montebello, California

Bad Customer Service

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Purchased a 2017 Thor Four Winds 31W C-Class. Our first ever large unit purchased from Ashland VA location.

After 1 month the Control Body Module within the van portion and the location explained they could not help use your warranty. Well the warranty would not cover since it was one month since purchase. Back and forth, so out-of-pocket expense. While fixing that after inspection had two bad rear tires (thought this should have been corrected before listing to sell)...NOPE!

Sold it to us anyway and told us they were ok. After 2 years we have spent a total of $15k on repairs and General RV doesn't even want to discuss on how to refund the warranty money we paid for since it was a used unit...

View full review

User's recommendation: Run and Stay Away

Susan R Ned

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Verified Reviewer

Service department is terrible

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General RV Wixom. Caution.

Run from doing business with this place.

They will happily take your money and put on a show when you make your purchase. After that they will be nowhere to be found with giving you proper, professional customer service.

This is the worst service department for any vehicle that I have ever dealt with in my life.!

We had repeated issues with an awning on an RV that was under warranty. The last issue being damaged they caused to it while trying to repair it. We live over an hour from this place and seriously inquire into repair time frames when making decisions about waiting for the repair of leaving it over night.

I was bringing it in for what I was told was about a one hour repair. When bringing it back for a one hour follow up appointment I was asked by the representative Danny what was my plan for the day and didnt I realize that it was a show day. I literally couldnt understand what he was asking me as I had expected to be there for approximately one to three hours. Danny basically told me he had no idea when this would be completed; that it could be 7 to 8 hours.

I inquired with him to confirm that it would be completed today and he was not able to confidently tell me that it would be. He told me he thought it would be as he was shaking his head no. He said it was going to be some significant time. They had no open bays and various other things.

Based on past appointments playing out in a similar fashion, I did not feel confident that my damage was going to be repaired that day.

I asked for my paperwork, the OEM time to repair the part which was never provided to me and a manager. I asked to speak with a manager at least three times. I was never allowed to speak with a manager, even though there were two of them, literally sitting in front of me that would not even look up at me.

These service people are awful, they treat customers like crap, they do not respect your time.

We called and asked to speak with a general manager and were shoved off to a customer care care team that is not even in the facility. This business completely insulates their poor employees from everyone and does not deal with issued which a blatant rudeness and incompetence.

If you purchase something from General RV, do not go here for your service.

I would never refer them. I will never buy another product from them.

They have incredible problems with customer service, professionalism, and management in their service department. I am not one to post negative reviews for places but after repeated terrible experiences, filling out customers surveys, and trying to speak with management I do not want other people to deal with the same stuff.

RUN! If I could give them zero stars I would.

View full review

Preferred solution: Apology

User's recommendation: RUN. Do not bring something here that is suppose to give you joy!

Tony C Bpm

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Verified Reviewer
| map-marker Wixom, Michigan

Terrible quality and customer service

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General RV Center - Terrible quality and customer service
General RV Center - Terrible quality and customer service - Image 2

I purchased a 2023 Wildwood Platinum from the Wixom, Michigan facility and was also talked into getting every warranty available. Less than 6 months later, the rock panels were separating from the body; the roof was leaking; there was sawdust blowing up through the vents.

They tried to blame me for most of these issues, so I had to make an insurance claim.

These people are fake and will tell you that you are family until you sign the paperwork. The units they sell are garbage!

View full review
Loss:
$2050
Cons:
  • Scam artists as salesmen

Preferred solution: This RV fixed properly the first time

User's recommendation: AVOID GENERAL RV

Steven H Pjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Pierce, Florida

Preditory and unfair practices

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Updated by user Nov 21, 2024

I talked to Steve the general manager and voiced my concerns about his employees using underhanded practices. He said since i signed the packet.

which I assume he is in charge of. I think he must approve of these kind of actions. He told me they could not stay in operation if this was so. I wonder why they do.

the packet I signed was shown as loan papers.

within these papers were agreements for services i never would have agreed to. Once again smoke and mirrors.

Updated by user Nov 15, 2024

no joy

Original review Nov 15, 2024

bait and switch price then added options added to deal without permission. I feel cheated.

I tried to contact corperate they sais contact dealer wirh my problem. I talked to dealer rep and he said he would get back to me the next day.

Its been 2 days with no responce. now when i try to call they are always unavailable

View full review
Loss:
$10
Cons:
  • Not trustworthy

Preferred solution: Price reduction

User's recommendation: STAY AWAY

Roy G Sty

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Verified Reviewer
| map-marker Mecosta, Michigan

Very Dissatisfied

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We purchased a used RV from Birch Run two months ago. We have had nothing but issues with the entire transaction.

We ordered a new awning and that was a major ordeal. I won't go into a lot of detail because there isn't enough room. Despite many calls made to them, no one ever calls back. We finally got it delivered after dealing with some issues, and all the tanks, including the black tanks, were full.

We had it delivered to our seasonal lot. The park has been shut down, so there's no water to clean out the mess they delivered to us. We wouldn't recommend this place to anyone buying used or needing service. It's a nightmare.

Once they have your money, they are done with you and it's all on you now. We're not happy customers and will never do business there again.

View full review
Loss:
$250
Pros:
  • Our sales lady
Cons:
  • So many mostly they are not honest or trustworthy

Preferred solution: The cost to pay for our trips to take care of the mess they sent us. We spent an extra $250 to take care of the full tanks with our travel and cost to get the park to help us out.

User's recommendation: Stay Clear of GRV in Birch Run

Resolved
Arshia Pbk

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Verified Reviewer
| map-marker Birch Run, Michigan

Resolved: Ripped off $500 "deposit" to get a quote.

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Updated by user Aug 08, 2024

Company fixed the issue and I have been provided with apology. The company violated their policy, in our case.

They quoted a trailer that was outside the safety limits of our towing vehicle.

Management acknowledged their error and refunded the deposit. They did make clear that this is a rare occasion; that the "non-refundable" deposit is typically non-refundable under normal circumstances as it takes a unit off the market temporarily.

Original review Jul 24, 2024
If I could give negative stars, I would. My wife and I went in to shop for our first camper. We were shown several units, and one caught our eye. We asked for a quote. We were given the quote, but we needed to do more research on the weight limits for our vehicle. We were told by the manager that we had to make a $500 deposit to keep the quoted price.

Apprehensive about the situation, we asked what would happen to the 'non-refundable' deposit if we found we couldn't tow the camper and needed to look at something else. We were told the deposit could be applied to another unit. We asked if we could not find a camper at General RV, could we get a store credit. We were told by the manager, with very little surety, 'yeah, you know, we'll figure it out...'

We ended up finding an acceptable unit elsewhere and asked General RV if we could apply the deposit to a new backup camera, and I would pay the balance. They said no, and told us we forfeit the deposit unless we buy a new unit within 12 months.

This is totally unacceptable and absolutely no way to do business. Sell me a product, don't use underhanded sales tactics to rob me. Beware of shopping with General RV, they will pressure you into a $500 non-refundable deposit for something you are unsure about. Neither Camping World or Tradewinds did anything like this at any point to save your quote.

So disgusted.

After the review on Google, they reached out to say they would address the issue with the store, but ultimately it is the store's decision if they will fix their dishonesty. They said the store would reach out in 24-48 business hours. The store has ghosted me, which seems to be their policy. They should be out of business.
View full review
Loss:
$500
Pros:
  • Models they have but can be found elsewhere
Cons:
  • Will scam you
  • Unless you know the exact unit you want and the price you want to pay i would still go elsewhere

Preferred solution: Full refund

User's recommendation: Go somewhere else. With an investment of this magnitude, driving a few hours away is worth it to avoid these clowns.

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Anonymous
map-marker Sterling Heights, Michigan

No customer service after purchase

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General RV Center - No customer service after purchase
General RV Center - No customer service after purchase - Image 2
General RV Center - No customer service after purchase - Image 3

Purchased a 2018 keystone bullet in spring of 2024. 1st trip out, in May, the bottom fell out after 360 mile drive.

No assistance from Gen RV so turned it into my insurance for repairs. 2nd trip out, in June, floor under the bath went soft.

GenRV refused to take any responsibility for damage 3 months after purchase. In fact, they wanted my to pay $225.00 upfront just for them to look at the issue.

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User's recommendation: Be prepared for being ignored after purchase.

Dean H Iij

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Verified Reviewer
| map-marker Ashland, Virginia

Customer defrauded GRV Stole 5,000 dollars

The Ashland, VA store can be categorized as a 'Chinese fire drill'. Many people were walking around with no one working.

They were happy to take or steal your money and the customer gets nothing in return. They tried to sell us a 2024 Nexus Rebel that had failed a VA state inspection on a brand new unit.

They refused to complete the required maintenance and when we rejected the unit, they tried to sell us on units 50k more expensive. Run, do not walk away from every General RV dealer in the country.

View full review
Loss:
$5
Cons:
  • All

Preferred solution: Full refund

Anonymous
map-marker Salisbury, North Carolina

Worked with Ryan as our salesperson and Jeff the sales manager. Was very pleased with how they addressed my needs to purchase an RV. Thanks for all you do!

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Very supportive in helping us find a new RV class A. Jeff and Ryan were awesome.

Took great care of us and am very grateful for their insight to our needs.

Ryan was a fun salesperson and wanted us to get what we desired. Appreciate your attention to detail.

View full review

User's recommendation: Great place to find a great RV

About

Summary

General RV has been on the market for over 50 years. It is a family-owned dealership of RV vehicles. Since 2001, General RV has opened seven new locations in Jacksonville - Florida, Grand Rapids, White Lake, Birch Run - Michigan, Salt Lake City Utah, North Canton - Ohio, and most recently in the Chicago, Illinois area. The company is presented to be one of the top 4 dealers in the USA. Currently the company offers its customers such options as same day service, on-the-spot financing as well as in-stock parts and accessories. General RV offers 20,000 square feet of parts and accessories for all major brands of fifth wheels, motor homes, camping trailers, truck campers, travel trailers, as well as used RVs.

General RV Center reviews and complaints

General RV Center is ranked 104 out of 381 in RVs, Motorhomes and Trailers category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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