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General Rv Center - Lack of knowledge on a person time

Had an appointment at 1:00pm to have a hitch installed 2 hours later still waiting. Manament had came to us twice with apologies. Guess what not interested. Your people should have informed us they were running behind. We would have stayed home until you were able to help us efficiently. People have things to do and their than wait in your showroom for hours
2.4
Details
Customer service
Location
Product or Service Quality
Staff
Value for money
#1233564
bought a 2018 mirada, first try on warranty repairs went ok, scratched cabinets, tightening some things up.. next time stairs would not retract. opened while driving, fridge door opened while driving(was told they didnt need a lock) dented door, told me to bring it in(...
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1.6
White Lake Charter Township, Michigan
#1227930
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General Rv Center - Nightmare while awake

They will rip you off and have fun doing it. Dont ever pay for a enviro. I heard its basically armorall in a bottle. Half *** sprayed down and the outside enviro is a cheap wax. Pure profit for them.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1227920
Bought a preowned fifth wheel at their store in Dover , Fl. After a down payment and signing paperwork they informed me that they did not have the title to the unit. Waited several days and called for a progress report. No one ever returned my call every time. Then...
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#1225042
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General Rv Center - Don't trust there advertised inventory

I wish there were more big RV stores than General! I can't stand them..... First every camper I've seen online advertised is always gone, no matter when you call. Every single one.... That's call false advertising.... They get you in and sell you anything! Arrrggghhhh I'm done with General! WOULD NEVER RECOMMEND THEM TO ANYONE!
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1214368
I recently received a quote for some work at one of your stores and was surprised to hear that your service cost is $200 an hour. I know specialized mechanics, skill trades and lawyers that don’t charge that rate. I understand that you can set any rate you want and I...
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5.0
#1210430
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General Rv Center - Terrible service!

Bought brand new. So many problems. Took 6 weeks to order parts. They need to get with amazon. Said they fixed things that were not fixed!. Never again!!
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1210149
Talked to salesperson in Wixom Mi who started off great but soon showed us she was all about her commission. They added over $1000 in fees and didn’t bother to tell us until it was almost time to sign the papers. They WILL NOT RETURN CALLS like they promise too. We...
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2.0
#1205095
As a business customer that has dealt with General RV Tampa for a few years now, I was highly disappointed with the very poor level of service received today. Anthony in parts was phenomenal as usual, but once transferred to service and speaking with Cammie, who would...
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1.0
I liked
  • Anthony-parts department
I didn't like
  • Service department
#1200395
John Russo (salesman in Mt. Clemens, MI) would not take the time to show us any of the campers they had on the lot. He said - and I quote - "...this is not a museum, we are here to make money. How much money do you have? This is our process." He said if we wanted to...
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1.0
I didn't like
  • Everything about our visit
#1196085