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General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
General Rv Center - Worst Customer Service
Horrible, terrible, absolutely the worst customer service ever! We bought a brand new Thor Quantum motorhome and used it twice so far. Both times we came back with a list of things wrong with it. We took it back to General RV in North Canton to have these items fixed...
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I didn't like
  • Poor customer service and the quality of the work done here
#1057725
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
General Rv Center - Customer service and repair shop failure.
Update from latest service - unit dropped off on 6-12-17 and told it would take a week and a half. After several calls to General Rv (some returned and some ignored by people who obviously believe they are too important to return calls from paying customers) my husband...
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1.0
I liked
  • Coach
I didn't like
  • Poor customer service and the quality of the work done here
  • Service or the owner who cant make a call back
#1071089
My hubby and I saw a motor home online for sale at their Corporate office in Michigan. At their Huntley dealership, our salesman was Kris Kilpatrick and he told us to sign all preliminary forms so when the vehicle arrived, we would only need to sign a few other forms....
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My husband and I purchased a fifth wheeler from general RV on October, 31st, 2015 and are very disappointed with their customer services. General RV promised us a thermal package to be added to the price of our purchased and we came to find out that this thermal...
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1.0
Product
I didn't like
  • It was terrible
#1138201
John Russo (salesman in Mt. Clemens, MI) would not take the time to show us any of the campers they had on the lot. He said - and I quote - "...this is not a museum, we are here to make money. How much money do you have? This is our process." He said if we wanted to...
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1.0
I didn't like
  • Everything about our visit
#1196085
We bought a new 2017 Sanibel and it has been in the shop every month since we have bought it. We have brought to the General RV in Dover, Florida so many times I have lost count. We have had minor repairs and at this time we have a leak and our A/C unit isn't working....
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DocBennett_2018
DocBennett_2018

Thank you....I know NOT to go there

1.8
I didn't like
  • Customer service and repair
  • Service department - lack of updates - delays
  • Service not timely
#1172040
Yesterday morning my wife and I stopped in at 1005 am to look at 5th wheels, we picked out two different ones to talk. The sales person Neal Cline was as helpful as he could be. He got our trade information and went to talk and come back. This is where it got BAD at...
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Anonymous
Anonymous

The first manager called me back and said i would not talk ( did not know who he was) and told me he had talked with him and gave him all of our information. I said fine but I...

1.2
#1174064
My experience with General RV couldn't be worse. I regret ever buying a motorhome from them. I advise that you heed other reviews here and check out other dealers. My Thor motorhome was delivered with numerous problems. Sure, one could say that it's the manufacturer...
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Anonymous
Anonymous

Boy your problems sound exactly like the same experience we had! I surely wish I would have never bought from General RV, Dover, FL The only thing I can say is thank God I bou...

#1119763
I feel your pain. I am in the mess right now. Dropped my RV off August 3rd and now its October 3rd and still have not gotten it back yet. Only used our RV once and the Dealer has had it longer the we had used it.every time we call we are told they are on the phone and...
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Anonymous
Anonymous

I know exactly what you’re talking about purchased one last year third time out huge leak the Sold us an extended warranty doesn’t cover anything found out why they only exten...

1.4
I didn't like
  • Service for warranty work
#1109746
We had all but given our Intent to buy a particular Fifth Wheel from the Wixom location, as we live near Ann Arbor. They were GREAT. We had also found a model that we at least wanted to look at in Birch Run first. Fell in love with the Birch Run model and bought it...
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2.6
Birch Run, Michigan
#1147333