We have had over the top service from General RVDraper, UT. When we took delivery of our 2016 Sanibel, we found a number of items that needed attention.
Replacement parts were found on the spot and installed but there were some repair parts that needed to be ordered in. When the repair parts came in, an appointment was set. A Service Writer went over all the areas of concern with us and wrote everything down. All the repairs were handled in just a couple of days.
A walk thru with a General RV Service Rep was done to confirm all repairs were done to our satisfaction The General RV service rep took the time to go over the programming of the heat/air conditioner system so we understood how to use & provided written directions for future reference.
Product or Service Mentioned: General Rv Center Rv Part Replacement.
Reason of review: Good customer service.
I liked: Jon, Bruce carter, Customer service from ben.