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Updated by user Mar 15, 2019

The manufacturer agreed to pay for diagnostics and copied General RV on email. I sent several emails with no response.

After going to their main office they finally set up appt. I dropped off and they called back after they sent manufacturer estimate on repair. I thought estimate was very high.

Just labor alone was 80 man hours for $12,000. Waiting on manufacture to reply.

Original review posted by user Feb 13, 2019

I had a water leak because the manufacturer cut the side panel short and water was slowing leaking in-between the wall. By the time it showed up inside the cabin it was over a year and wall was rotted out and warranty is only 1 year.

Because of the manufacturer defect and the amount of wood rot it had been leaking for awhile, maybe since day 1. The manufacture has OKed repair but is using lawyer speak and being very vague on what they will repair and vague on how much they will pay. They told me to take to General RV and have them file a claim. I set up appt and hitched up trailer and drove to General RV expecting them to work with manufacture and then determine what would be done and what cost to me.

Service guy told me they would have to pressurize cabin and it would take 2 techs several hours just to diagnose the leak at my cost. I told him wall on inside is down you can clearly see where leak is. Don't matter I would have to agree to pay for diagnose that he said would be at least several hundred dollars.

Even if I pay diagnose fee there is still nothing on paper saying anything will be fixed without more money from me. Even thou I started this whole process just after warranty ended because leak and damage was caused from a manufacture defect that should have been noticed by their quality control before selling to me I think they should be held responsible.

Reason of review: Damaged or defective.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

General RV Center Cons: Tke your money and give bad service, Bad service, Being scammed.

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