The sales process was flawless, very helpful and listened to our needs. The challenge is when you need service for items you may have missed on the walk around, or something that's not working.
You basically are playing dodge ball service appointment. I arrived at 8:30am to a line of motorhomes. When I spoke with someone I was told oh sorry we have our days allotment for today. I was looking at this woman like she had just hit me, she said "sir did you hear me".
I answered " yes however I'm not sure how to process what you just said to me". She replied we do not accept appointments, you need to get here before the sun shows up. My reply; "so I spend $136,000.00 dollars on a motorhome and can't get it serviced". I was then told "oh you have one of the lower priced rigs some people spend over $300.000.00.
It took me turning into a loud mouth fool to get my motorhome fixed.
I complained to the home office and was told that was the policy. Should have gone to Lazydays up the highway a few exits and would have avoided all this mess.
Product or Service Mentioned: General Rv Center Customer Care.
Reason of review: Poor customer service.
Preferred solution: Make service appointments..
I liked: Buying motorhome, Sale process.
I didn't like: Playing dodgeball trying to get service for new rv, Service department, Service and customer service does not exist.